CUSTOMER SUPPORT

Our Toll Free Number +1-888-909-0808 is the answer to your questions; whether in regard with HARDEX® products and technology, customer issues or concerns, and/or your recommendations and tips.

 

Just call, or even send us an email at service@hardex.ca

FAQ

WHAT IS “POSITIVE MOLDING TECHNOLOGY” AND WHY IS IT BETTER?

 

Positive Molding Technology is an important factor in production of HARDEX products. Positive molding results in a more uniform density in the production of the brake pad. It also allows using less resin content in formulation of the brake pad which can lead to improvement in the fading characteristic of the brake pad. The brake pads produced by positive molding process is proven to have much better stopping performance.

 

WHAT ARE THE DIFFERENCES BETWEEN THE CERAMIC AND NON-CERAMIC FORMULATIONS?

 

Hardex Ceramic products utilize a non-ferrous formulation to reduce noise, disk wear and dusting. Both ceramic and semi metallic formulations do offer stable friction performance in the right environment, across wide temperature ranges.

 

DOES HARDEX® MAKE BRAKE SHOES?

 

Yes, HARDEX®does produce premium quality brake shoes, for a wide range of vehicles.

 

WHAT IS THE WARRANTY, FOR HARDEX® PRODUCTS?

 

HARDEX® products have a warranty of 20,000 km or one year. This warranty applies to normal wear and tear, under normal environmental conditions. We also replace any manufacturing defect, provided the brake pad or shoe has not been installed.

 

DO HARDEX® BRAKE PADS INCLUDE SHIMS?

 

Yes. HARDEX® brake pads do come with anti-rattle pre-attached shims.

 

HOW IS THE BACKING PLATE ATTACHED TO HARDEX® BRAKE PADS?

 

The backing plate of HARDEX® brake pads is integrally moulded, rather than riveted. This ensures more strength and less flex.

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907-1030 West Georgia St. BC V6E 2Y3 Canada

Toll Free: 1.888.909.0808 | Tel: 1.604.691.1775| Fax: 1.888.873.7090

 

© 2017 Hardex Brakes Corp. All rights Reserved

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